Aged care · Australia
AI for aged care providers in Australia
AI for aged care providers is useful in the places where staff lose the most time to typing: care notes at the end of a shift, family emails, rosters and the evidence an assessor asks for. Since 1 November 2025 that work sits under a new Act and strengthened standards. We help residential and home care providers set AI up so the paperwork gets lighter while every judgement about a person's care stays with your staff.
From £295 (about A$565)
Based in the UK, working by video with businesses in Australia. Our early morning and evening calls overlap with the Australian working day.
What changed on 1 November 2025
| What | Detail | Source |
|---|---|---|
| Aged Care Act 2024 | Commenced 1 November 2025, with older people's rights at the centre | Department of Health, Disability and Ageing |
| Support at Home | Replaced Home Care Packages and Short-Term Restorative Care from the same date | Department of Health, Disability and Ageing |
| Commonwealth Home Support Programme | Moves to Support at Home no earlier than 1 July 2027 | Department of Health, Disability and Ageing |
| Strengthened Quality Standards | Replaced the eight previous standards on 1 November 2025 | Aged Care Quality and Safety Commission |
| SIRS Priority 1 incidents | Reported to the Commission within 24 hours of becoming aware | Aged Care Quality and Safety Commission |
| SIRS Priority 2 incidents | Reported within 30 days | Aged Care Quality and Safety Commission |
Checked October 2026. Confirm current requirements with the Commission.
Why the new rules make tidy records matter more
The Aged Care Act 2024 started on 1 November 2025 alongside the Support at Home program. On the same day the strengthened Aged Care Quality Standards took over from the old eight standards, and the Rules made their outcome statements legal obligations.
For a provider, that means more of your day-to-day records become evidence. Care plans that reflect what the person wants, notes that show the plan was followed, feedback handled and logged. AI won't make care better by itself. What it can do is cut the time a carer spends turning what they saw into something written, so the record is fuller and finished before they leave.
Jobs AI can take off your staff
- AI care notes from carer voice notesA home care worker records a minute in the car between visits. AI drafts the note under your headings. The carer reads it, corrects it and signs it as their own.
- Rostering draftsA first-pass roster built from availability, client preferences and skills, for the coordinator to adjust. AI rostering for aged care works as a suggestion, not the final word.
- Incident report first draftsThe facts set out in your form's order. Whether it's a reportable incident under SIRS, and its priority, is decided by people.
- Family updatesA warm, plain weekly email drafted from the week's notes for a daughter in another state, checked by the care manager before it's sent.
- Audit evidencePolicies, training records and sample notes sorted against each standard, so gaps show up before an assessor visits.
- Policies against the strengthened standardsYour existing policies compared with the new outcome statements, with suggested wording marked for a manager to approve.
One family email, start to finish
-
The question comes in
A son emails on Saturday asking how his father has settled into residential care after his first fortnight. The care manager asks your approved assistant to summarise the last 14 days of notes. -
A draft, with gaps flagged
The assistant drafts a reply covering meals, activities and sleep, and flags that a fall-risk review is mentioned in the notes but has no outcome recorded yet. -
A person decides
The care manager checks the review with the registered nurse, rewrites one paragraph, and sends it from the facility's own email. The reply is filed in the resident's record.
Privacy, consent and the tools you choose
Health information is sensitive information under the Privacy Act, and providers of health services are covered whatever their turnover. The OAIC recommends keeping personal information out of publicly available AI tools and checking where a product stores data. In practice we set things up on business accounts you control, use the least detail needed, and add a line to your privacy policy saying how AI is used.
Residents and clients also have rights under the new Act, so tell people if AI helps write their records, and make sure they can ask questions about it. Your care management system may already offer AI features. Check what each one does with data before switching it on, and list it in your AI policy. We're not lawyers and don't give clinical advice.
Where most providers start
Sterling prices; A$ figures are a guide at the October 2026 rate. Australian cards work at checkout, or we can invoice.
Calls from families looking for a place
Families often ring several providers in one evening. The JHC Sector Agent, a WhatsApp agent on your own number that answers general questions about your services and books a tour with your admissions team, is in build. No launch date yet; join the early list to hear first. If you also support NDIS participants, see our NDIS page, and for wider staff training, our Australian staff training page.
Questions people ask
Can aged care workers use AI to write care notes?
Yes, with an approved tool and data kept somewhere you've checked. The worker must read and correct every note so it reflects what actually happened, and it stays their record.
Does the Aged Care Act 2024 say anything about AI?
The Act and strengthened standards apply to your records however they're written. Accurate, person-centred notes are what matters, so AI drafts need real detail added by the carer.
Can AI decide whether an incident is reportable under SIRS?
No. AI can help lay out the facts, but deciding whether an incident is reportable and its priority, and meeting the 24-hour or 30-day timeframes, are decisions for your staff.
What should an aged care AI policy include?
Approved tools, what resident or client information may go into them, who checks output, how people are told, and that care, incident and clinical decisions stay with staff.
Who you'll work with
James Hayes Consulting is a UK AI consultancy led by Ross Hayes, who builds software for his own businesses and uses AI tools in them every day. We work with overseas businesses by video, set AI up on your real work, and tell you straight if something isn’t worth paying for.
Every project starts with a free 15-minute video call. Prices are in pounds sterling and agreed in writing before you commit; UK VAT isn’t added.
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