AI training for staff · Australia
AI training for staff in Australian businesses
AI training for staff in Australia usually starts after someone notices half the office is already using ChatGPT on a personal login. We run sessions by video, timed for your working day, that teach people to use the tools you already pay for on the work they already do, and to keep customer information out of the wrong places.
From £295 (about A$565)
Based in the UK, working by video with businesses in Australia. Our early morning and evening calls overlap with the Australian working day.
Pick the format that fits your team
Whole office
AI talk or staff briefing
£295 (about A$565)
Up to 90 minutes for up to 30 people. What AI is good and bad at, your rules, and live examples from your industry.
Book the briefingHands-on
Team AI workshop
£795 (about A$1,525)
Two half-days for up to 10 staff, each working on their own documents. Includes a set-up check with your IT admin about a week before.
Book the workshopOwner or manager
One-to-one coaching
£195 (about A$375)
2 hours for the person who'll lead AI in the business, so they can answer staff questions afterwards.
Book coachingThe rules on paper
AI policy
£295 (about A$565)
One page plus a staff guide, usually within five working days. Training goes better when people have something to refer back to.
Get a policyWhat a corporate AI training session in Sydney or Melbourne looks like
The workshop's two half-days, shown in Sydney time for a November booking. Perth teams start earlier in the day.
| Block | Sydney time | Content |
|---|---|---|
| Half-day one, part one | 6pm to 7pm | How tools like ChatGPT, Copilot and Gemini write, where they go wrong, and which one your business has approved |
| Half-day one, part two | 7pm to 8.30pm | Privacy basics, then everyone drafts a real piece of work: a quote, an email reply, a job summary |
| Half-day two, part one | 6pm to 7pm | Checking output properly, and building saved prompts for repeat tasks |
| Half-day two, part two | 7pm to 8.30pm | Role groups: front desk, sales, operations. Questions, the policy, and what to do after a mistake |
A sample only. Morning slots in Australia fall in the UK evening, and we agree times on the free call.
The tools your staff already have
Most Australian small businesses run on Microsoft 365 or Google Workspace. With a work login, Microsoft 365 business plans include Copilot Chat, and Workspace business plans include Gemini, so a lot of training is about using what's there properly (checked October 2026). ChatGPT and Claude business plans are worth it for some teams, mainly because business accounts keep your data out of model training by default.
The real problem is usually the free personal account on someone's phone. ChatGPT training for employees in Australia should start by moving that work onto an account the business controls, then teach the habits. We cover all four tools and show staff where each one keeps its history.
What staff must keep out of AI tools
The Privacy Act 1988 covers businesses with turnover above A$3 million and some smaller ones, including any business providing a health service. The OAIC's guidance on AI products recommends, as good practice, keeping personal information out of publicly available AI tools. In training we turn that into rules people can remember:
- No customer names with account numbers, Medicare numbers, tax file numbers or driver's licence details.
- No health information about anyone, in any tool the business hasn't approved.
- No staff performance or pay details.
- Nothing goes to a customer unless a person has read it.
Even businesses under the turnover threshold lose customers when data leaks, so we teach the same rules to everyone.
Training that lines up with the Government's AI guidance
In October 2025 the National AI Centre published Guidance for AI Adoption, an update to the 2024 Voluntary AI Safety Standard. It is voluntary, and its Foundations version is written for businesses starting out. It sets six practices, including deciding who is accountable, measuring and managing risks, testing and monitoring, and maintaining human control.
Training maps neatly onto those. We name who's accountable for AI in your business in the coaching session, cover the main risks in the workshop, and build in a person checking every output. If you want the full picture of where AI could help across the business, our audit goes further.
Examples we use for Australian teams
- Trades and servicesTurning a messy job note into a clean quote description, and drafting the reply to a customer who's unhappy about a delay.
- Real estate officesProperty descriptions from inspection notes, checked against the facts so nothing is overstated.
- Accounting and bookkeeping practicesPlain-English summaries of a change for clients, with the accountant checking every figure and date.
- Clinics and allied healthAdmin only: appointment reminders and policy drafts, with no clinical content and no client health details in general tools.
- AI workshop for Melbourne small businessesHospitality and retail teams working on menus, rosters and review replies in their own voice.
How to tell it worked
-
Four weeks on
Ask staff which tool they used last for work. If the answer is still a personal account, the policy needs another look. -
Fewer bad drafts
Managers notice fewer emails with made-up details or the wrong tone reaching them for sign-off. -
Mistakes get reported
Someone tells you they pasted the wrong thing. That means they understood the rules and trusted you enough to say so.
Questions people ask
How much does AI training for staff cost in Australia?
Our staff briefing is £295 (about A$565) for up to 30 people and the hands-on workshop is £795 (about A$1,525) for up to 10. Prices are in sterling and Australian cards work at checkout.
Is there a law requiring AI training for employees in Australia?
Not a general one. The National AI Centre's Guidance for AI Adoption is voluntary, and the OAIC's guidance shapes how you handle personal information. Training is the practical way to follow both.
Can staff use ChatGPT with customer data under the Privacy Act?
The OAIC recommends keeping personal information out of publicly available AI tools. A business account with training switched off, the least detail possible, and a written policy is the safer approach.
Do you offer face-to-face corporate AI training in Sydney?
No, everything is by video from the UK. Staff join from the office or home, and the workshop is split into two half-days so neither session runs too long.
Who you'll work with
James Hayes Consulting is a UK AI consultancy led by Ross Hayes, who builds software for his own businesses and uses AI tools in them every day. We work with overseas businesses by video, set AI up on your real work, and tell you straight if something isn’t worth paying for.
Every project starts with a free 15-minute video call. Prices are in pounds sterling and agreed in writing before you commit; UK VAT isn’t added.
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